Blue Harbor Senior Living

  • Guest Services Director

    Job Locations US-PA-West Chester
    Job ID
    Executive Director/Administrator
    Regular Full-Time
    Arbour Square at West Chester
  • Overview

    Do you want to become part of a fun, positive, professional team that loves to work with seniors? Arbour Square, managed by Blue Harbor Senior Living, currently has an exciting opening for a Guest Services Director.


    At Blue Harbor Senior Living our mission is to celebrate the unique qualities of our Residents by providing personalized care and exceptional service in a compassionate environment.



    • In conjunction with the Executive Director, responsible for operations, acting as contact for staff,
      residents, prospects, community organizations, government agencies and the public. In the
      absence of the Executive Director, acts as the primary property contact for the community.
    • Maintains a high degree of resident satisfaction through delivery of and extraordinary guest
      service experience. Responding to residents needs and anticipating their unstated ones.
    • Responsible for the creation, execution and upkeep of the Community Guest Services Directory.
    • Ensures the buildings, grounds and property are up to the community standards through the
      oversight of the housekeeping services.
    • Develops and maintains relationships in the community with local business partners and
      organizations that will enhance the lifestyle and programming at the Community.
    • Oversight of the general store including the inventory and appearance, including the creation
      and execution of the “online catalogue” program.
    • Manage all guest relations staff including Concierge, dining room, housekeeping and activities
      staff to ensure that residents are active, engaged and content with the services provided.
    • Coordinates and manages communication between residents and staff and follows up to ensure
      we resolve resident issues.
    • Keeps current on competitive projects and programs in the market place.
    • Assists Executive Director with hiring, supervision direction and motivation for all department
      heads, supervisors and staff. Maintains superior training and morale. Ensure training programs
      are effectively executed aimed towards flawless, professional and high‐class guest services.
    • Promptly notifies the Executive Director of emergencies and situations beyond the scope of your
      capabilities. Provides appropriate reports.

    Secondary Functions include:

    • In conjunction with the ED and Director of Finance, develops annual operation and capital
    • Develops and maintains a positive image in the community. Becomes active in social and civic
      affairs of the local community. Represents the facility and the company to governmental
      agencies, professional organizations, community groups and other appropriate public agencies.
    • Applies existing guidelines and procedures to solve moderately complex problems within a
      department. Uses sound judgment and experience to solve moderately complex problems
      based on precedent, example, reasonableness or a combination of these.
    • Perform other duties as assigned.


    Education and/or Experience Requirements:

    • Long term care administration/supervision preferred
    • Bachelor's degree


    We offer a competitive compensation package including:

    • Medical, dental, & vision benefits
    • 401 (k) with generous company match
    • Vacation, Sick & Holidays


    Based in Portland, Oregon, Blue Harbor Senior Living is a growing senior living company, currently operating communities across the United States. Blue Harbor’s home office provides top-level support services for all of our senior living communities. The Guest Services Director position presents an outstanding opportunity to join the team of our growing and dynamic organization.


    Blue Harbor Senior Living is an Equal Opportunity Employer.




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